Systems management is a complex and time consuming task that organizations of all sizes must deal with. Each year we experience increasing numbers of malware and virus threats due in part to vulnerabilities in third party software products. Software upgrades and patches are a necessity in order to help mitigate these vulnerabilities. At times we experience problems due to firmware and hardware driver incompatibilities and bugs that drive the need for a robust and reliable method of delivering hardware updates to the endpoints. Good reporting is essential for proactive measures, diagnostics and ongoing maintenance. To address these needs ECU and FPGCDI purchased the Dell Kace Kbox Systems Management Application to enable greater capability in managing and supporting desktop and laptop computer systems.  In this presentation, we will discuss our implementations of the Kbox, including configuration, patch management, remote desktop support, systems maintenance, help desk, reporting and access to this valuable tool by internal and distributed IT staff.

Lori Hathaway – East Carolina
John Garcia – UNC-Chapel Hill

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