How Do You Manage (to) and Lead Your Help Desk?

A special topics luncheon at SERC10 last June spawned lively conversations on managing and leading a help desk. This panel brings the discussion to CAUSE attendees to share ideas regarding outsourcing, student-sourcing, setting service limitations, assigning administrative rights for front-line staff, training and preparation, curtailing burn-out and retaining excellent staff.

Cynthia Saylor – UNC-Pembroke
Chris King – NC State
Fred Melchor – Elon University
Tami Violette – UNC-Wilmington

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