Getting Your Message Out: Communicating with Your Customers

Our IT organizations continually change. We introduce new tools, new policies and new procedures. But change can be hard – both for the IT organization and its customers. Each introduction of something new can be made smoother by early, consistent, and thoughtfully-crafted communications to our campus community. And what happens when things go wrong? This session will help attendees learn how to develop plans for effective communications with their users/customers. Examples will be provided for discussion.

Beth Millbank – UNC-Chapel Hill

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