Blackwell

Effective Strategies for IT User Support and Training

This session will present the results of a system-wide study within the California State University regarding user satisfaction with Information Technology operations and support. The study measured IT support resources, staffing levels, and gaps in services or expertise. Based on the study results, the presenters will share the strategies developed by the California State University system for developing and improving its IT user support and training services.

Presenter - Charlie Moran:

Charlie Moran is Blackwell Consulting Services' Vice President of Education Industry Consulting. He has worked with clients in a wide range of industries, including higher education, manufacturing, and telecommunications. His areas of expertise include strategic planning, information systems planning, networking architectures, data center management, application development, as well as the management issues surrounding the integration of information systems within changing organizations. Most recently, he has led engagements at a variety of U.S. and international educational institutions in working through the issues associated with improving the alignment of institutional goals and outcomes with transformed business processes and information technology spending, organizations and plans.

Cisco #1

IP Telephony In the University

This presentation will discuss how to deploy the AVVID (Architecture For Voice, Video, and Integrated Data) in a university environment

Kronos

Manage your Valuable Resources with Proven Frontline Labor Management Solutions

Improving Labor Productivity and Utilization through Collaboration

Learn how frontline labor management solutions enable higher education institutions to plan, track, and transform basic labor data into information that can improve workforce productivity and the utilization of valuable labor resources. KronosÒ Incorporated will discuss its suite of solutions for higher education that include employee self-service, web deployment, email, and other applications that integrate with your critical enterprise applications. Become familiar with tools that provide time and attendance and leave balances to your employees and managers, help you comply with labor regulations and contracts, and increase the accuracy and timeliness of your payroll.

Sun

Jini[tm] connection technology (Jini technology) is based on a simple concept. Devices should work together. They should simply connect. No drivers to find, no operating system issues, no weird cables and connectors. Yet Jini technology also introduces some exciting new concepts and capabilities.

SCT

SCT, WebCT, and Campus Pipeline: As Easy as 1, 2, 3

Students, faculty, staff, and administrators are demanding secure, one-stop access to online campus services, distance learning tools, communications tools, research, and information. In short, they are asking their institution to provide a unique and personally relevant online campus experience-streamlining access to multiple systems through one interface. Campuses are looking to their trusted technology partners to provide a unified system for the campus environment.

The Solution:
Campus Pipeline Inc., SCT and WebCT, the three leaders in the higher education technology community, announce the creation of a new integration initiative. Together, they are unifying information systems, learning tools, online services, and communication and community tools into one easy to use point of access for all members of the campus community.

SCT's powerful enterprise information systems and WebCT's versatile and content rich e-learning platforms are brought together in a seamless environment and accessed through the common interface of Campus Pipeline's integrated web platform.

The Result:
Now IT personnel can depend upon proven, reliable technology partners to provide, maintain and support a unified system - a system where all members of their campus community can access personal information, e-learning resources, administrative services, community information, communications tools, internet information and more. We will present and discuss the benefits to you and your campus constituents of this alliance.

Cisco #2

Content Delivery Networking - Video Technologies For Distance Learning/Professional Development

This presentation wll discuss how to deploy video networks, caching, load balancing and Layer 4-7 switching for delivering Distance Learning/Professional Development solutions.

IBM

IBM's Commitment to Open Source and Linux

Eduprise

"Eduprise e-learning Solutions" - Eduprise is a leading e-learning services company that provides Application Service Provider (ASP) services, web integration, professional consulting services, training, instructional design, and enterprise-wide, scalable technology for organizations that need to bring education, training, and knowledge-management online quickly and effectively. Our goal is to provide higher education institutions and corporations with innovative, flexible, and solution-driven e-Learning programs.

ADC

Speaker: Jay Weber

ADC National Sales Manager Enterprise Markets
Voice 317-570-4298
Fax: 317-577-0365

Managing Hi Capacity Circuits within the Enterprise Communications Network

As the demand for voice, data, and video services grow at the Enterprise facility so does the demand on the Telecommunications Managers and Technicians responsible for maintaining those circuits. The ability to effectively manage High Capacity circuits past the Carrier Demarc is paramount to the overall health of any communications network. ADC will explore techniques to assist service provisioning, provide test access and circuit restorable capabilities, positioning for future networks upgrades, and assisting Telecommunications Managers minimize the effects of potential service effecting outages.

KPMG

Insights into the Future for Higher Education Technology

Greg Baroni- KPMG Consulting National Industry Leader, Higher Education

Mr. Baroni will provide a strategic look into the future of higher education as it pertains to the planning and application of emerging technologies. As higher educational institutions continue to embrace technology and the Internet as mission-critical tools, it becomes increasingly important for those institutions to create a vision for how those technologies will be utilized. Mr. Baroni will explore these issues and share the thought-leadership from KPMG's experience.

Dell

Enterasys

Advanced Applications:
Is your infrastructure ready?

The advent of voice and video services on existing data networks holds great promise for today's enterprise. However, network administrators and engineers face great challenges in preparing the infrastructure to address the demands of real time technologies. Learn key aspects every director should know about their network and plan for these new applications. Gain an in-depth understanding of what it takes to prepare your infrastructure today for the applications of tomorrow.

Mecklenburg III

Gov. Ballroom

Campus Help Desk Support - Donna McLain, UNC Charlotte

Communicating about IT on Campus - Cheryl Hemmer, UNC Charlotte

NC RESNET - Stan Martin, NCSU

Thursday, Sept. 28

Handheld to Learning Initiative

Abstract:
The Handhelds to Learning initiative at East Carolina University will deploy and implement handheld computers and wireless connectivity technology, for faculty and student use alike, in order to enhance the teaching and learning processes. The Handspring Visor Deluxe with its Springboard modules is the primary handheld computer for use in this venture and the Cisco Aironet will provide the wireless connectivity. While handhelds and the wireless connectivity are already in use as part of this initial venture, the university is moving to deploy a campus-wide wireless environment.

Abstract:
To update previous presentations at UNC Cause, members of AIS will conduct a round-table discussion on the evolving web strategy at UNC-Chapel Hill. Some applications will be briefly demonstrated, and discussion will center on the strategic directions of AIS in providing service directly to students, faculty, and staff through distributed applications using Java and distributed computing in conjunction with the internet.

 Abstract:
A variety of opportunities and challenges presented themselves when I, a visually-impaired person, joined UNCG as a systems programmer. When existing technology and your own ingenuity are all that stand between you and a more welcoming workplace environment, there's no substitute for forethought and planning.

Proxy server deployment at UNCG and current results

UNC Greensboro's approach to preserving more Internet bandwidth for non-web functions while simultaneously reducing the loading time of web pages for every user in the enterprise, using a proxy server to cache static web page objects transparently to the user.

Update from State Auditor

Vendor collaborations - experiences with Campus Pipeline and Solutions IQ

Abstract:
ASU will describe its experiences in working with Campus Pipeline and with Solutions IQ, the vendor of middle-ware product Connix

Abstract:
UNC Asheville's approach to PC and Mac support is different from many schools in the system. Our "cradle to the grave" approach allows us to provide better support and helps us control the campus microcomputer inventory.

Abstract:
In this roundtable, speakers representing three universities will share how collaboration comes into play in the support of Blackboard's CourseInfo. The speakers will highlight the particular collaborative relationships on their campuses that are effective and active, or which are absent and need to be built, for success in supporting CourseInfo.

Leveraging Directory Services to Improve Customer Service and Reduce IT Support Efforts

Abstract:
Directory services provide a single, standard repository of information about networks and are becoming increasingly visible throughout UNC. NOS vendors such as Microsoft and Novell have implemented elaborate directory services to simplify and centralize network administration. At the same time, application vendors like Campus Pipeline use directory services to store user information. At UNCP, we have begun to leverage existing directory services to improve customer service by providing a single point of authentication. This has reduced the number of usernames and passwords that each user must remember. In turn, this has simplified the account management process and lowered the support burden on IS.

Distributed Support Program at NCSU: Challenges and Rewards of Successful Partnerships

Abstract:
The Distributed Support program at NC State University has been in place since 1993, and has been an important part of our strategy to provide effective desktop and networking support in departments and colleges. More importantly, it has been an effective way to develop a strong partnership between the central IT organization and our clients. The DS program places professional computing staff in departments and colleges at the university for long-term contracts. A number of our staff support multiple departments, satisfying support needs in departments where a full-time support person is not needed/affordable.

Abstract:
This presentation focuses on ECU's implementation of i-drive.com, a commercial product that provides students, faculty & staff with 50 megabytes of storage they can access anywhere. i-drive.com is cross platform compatible, secure and encrypted. Users access their i-drive account with the same user id and password as their e-mail account.

Abstract:
FACET (File And Commentary Exchange Tool) helps collaborating writers prepare, store and exchange document drafts and critiques of those drafts. FACET offers secure logons, participant list management, the formation of participant groups and subgroups, messaging, and several levels of permissions for document access. It is a client-side application with a clean GUI interface, is written in Java, and is thus portable across all platforms.

Abstract:
As we take a look into the future we find Student Computing labs facing many challenges but also some exciting new options and possibilities for student technology. In this talk we will discuss how UNC Charlotte is managing some of those challenges including Pay-for-Print, User Authentication, Network storage space, internet storage space, Windows and Office2000, as well as the search for the perfect student email solution.

PC Restoration for Windows Using an Image Stored on the Local Disk

Abstract:
Quick and simple PC restoration is a valuable feature for any university lab environment. With imaging software, an image of the PC can reside on the local disk and be used to restore that PC to an original state. In NC State University's Unity computing labs, Windows NT systems are restored in under 15 minutes using Norton Ghost imaging software and an image stored on the local disk within a hidden partition.

Computer Lab Management

Greg Fussell, Applications Analyst/Programmer Specialist, UNC Charlotte

Web FOCUS MRE

Abstract:
Web FOCUS MRE (Managed Reporting Environment) is a web-based system that allows for the construction of enterprise reporting systems and distributes the administration of these systems. It allows developers to prototype, test and deploy web based reports. MRE enables business users to generate reports without having to be aware of the details of the database.

Mike O'Kane, UNC General Administration

Update from the UNC Teaching and Learning with Technology Collaborative